Grievance Redressal Mechanism
If you have any grievance or complaint regarding our research services, please follow the escalation matrix detailed below to resolve your issue promptly:
Step 1: Primary Support (Research Analyst)
You can directly reach out to us with your complaint details via email or phone. We aim to address and resolve all queries within 7 to 10 working days.
• Name: ASHISH NARENDRABHAI BAMBHANIYA
• Contact Number: 9638870337
• Email ID: ashishbambhania3@gmail.com
• Registered Address: Mulji Jetha Park 1, Plot No. 39/1, Arya Samaj Road, Near Pavan Chakki, Jamnagar, JAMNAGAR, GUJARAT, 361005
Step 2: Escalation to SEBI SCORES Portal
If your complaint is not resolved within 30 days, or if you are not satisfied with the resolution provided by us, you can lodge your grievance electronically directly with SEBI through the SCORES (SEBI Complaints Redress System) portal.
• SCORES Website Link: scores.sebi.gov.in/scores-home/
• SCORES Mobile App: You can also download the SCORES mobile application from the Google Play Store or Apple App Store to lodge and track your compliance grievance.
Step 3: Online Dispute Resolution (SMART ODR)
If you are not satisfied with the resolution provided through the primary channel or SCORES, you can initiate a dispute resolution process online through the common ODR Portal:
• SMART ODR Website Link: https://smartodr.in
Filing a complaint on SCORES is easy, transparent, and completely trackable online.